Sign in

AdWords Help



What do I do if I receive a suspicious email claiming to be from AdWords?

Print

If you've received a phishing email that attempts to fraudulently collect passwords, credit card numbers, and other sensitive information, please report it here immediately. You can also forward the phishing email to phishing@google.com.

Also, if you think your AdWords account has been compromised or taken over, please contact us as soon as possible.

Phishing emails are those that falsely appear to be from adwords-noreply@google.com. These fraudulent emails ask users to update their billing information, take action on a disapproved ad, edit their account, or accept new AdWords terms and conditions.

Please remember that Google's AdWords team will never send an unsolicited message asking for you to provide your password or other sensitive information by email or through a link.

If you ever need to change your account information, such as your billing details or your password, you should always sign in to your account from the main AdWords login page (https://adwords.google.com) and make the changes directly within your account.

lightbulb Protect yourself: Whether or not you've received a malicious email, please consider these tips to avoid phishing.

  • Don't reply to or click on any links in emails that ask for personal, financial, or account information.
  • Check the message headers. The From address and the Return-path should reference the same source.
  • Instead of clicking the links in emails, go to the websites directly by typing the web address into your browser, cutting and pasting the URL into your browser, or using bookmarks.
  • If you're on on a secure page, look for "https" at the beginning of the URL and a padlock icon in the browser window.
  • Keep your computer's antivirus, spyware, browser, and security patches up to date and regularly run system scans.
  • Review your accounts regularly and check for unauthorized activity.
  • Use a browser that has a phishing filter (Firefox, Internet Explorer, or Opera).

Was this information helpful?

Help resources