Fix sign-in issuesUse our troubleshooter to solve login issues in your Google Ads account.How can we help you?I don't know my username or email addressI don't know my passwordI know my username and password, but can’t sign inI think someone else is using my accountThe previous owner has left the companyDo you use a Google Apps account?YesNoI don't knowDo you use a Google Apps account?YesNoI don't knowDid you do or see any of the following?I’m getting an error messageI recently set up my accountI recently turned on 2-step verificationI recently migrated my AdWords dataI recently changed my information for another Google product (such as Gmail or AdSense)I recently deleted a Google product or my Google AccountI didn’t do or see any of the aboveWhich error message are you getting?Invalid email addressClick here to continueYou have signed in to a Google Account, but this is not a valid Google Ads loginWe apologize but we are unable to process your request at this timeYour browser's cookie functionality is turned off. Please turn it onSorry, your account has been disabledThe message was random letters or charactersNone of theseDid you receive an email after signing up?YesNoWhere did you put your data?In a personal Google AccountIn an organizational accountI don’t knowAre you experiencing any of these issues?The page refreshes repeatedlyI’m getting asked repeatedly to change my passwordI can’t automatically sign inI can’t stay signed inI’m not experiencing any of these issues Was this helpful?How can we improve it?YesNoSubmit